SKILLS ACQUIRED
- Service operations
- Incident management
- Problem management
- Release and deployment
- Service level management
- Service request management
- Configuration and asset management
- Monitoring and event management
- Continual improvement
- Service continuity management
DESCRIPTION
The ITIL® Service (Version 5) digital badge confirms that the holder can achieve
excellence in digital service management, orchestrating people, processes, and
technology to ensure resilient, responsive, and customer‑centered services. It validates
the ability to apply the eight lifecycle activities - discover, design, acquire, build,
transition, operate, deliver, support – to coordinate and sustain effective service delivery.
The skills reflected in this badge demonstrate effective service operations, aligned
service delivery, and continual improvement.
