SKILLS ACQUIRED
- Adaptability
- Business Analysis
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Catalogue Knowledge
- Service Configuration
- Service Delivery and Management
- Service Desk
- Service Request Management
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
- Systems Thinking
DESCRIPTION
The ITIL Practitioner: Problem Management certification shows that the individual understands the key concepts, principles, challenges, and value of the Problem Management Practice. The individual can demonstrate at both strategic and operational levels how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. They know how to measure, assess, and develop the service request management practice.
PREREQUISITES
The individual has passed the ITIL® 4 Practitioner: Problem Management exam.
