SKILLS ACQUIRED
- Strategy development
- Strategy implementation
- Portfolio management
- Leadership and strategic communication
- Organisational change management
- Innovation management
- Risk management
- Sustainability and digital ethics
- AI governance
- Complexity thinking
DESCRIPTION
The ITIL® Strategy (Version 5) digital badge confirms that the holder can develop, implement, and adjust strategy in volatile, uncertain, complex and ambiguous (VUCA) environments. It validates application of the ITIL Strategy Management Model across the strategy development (observe, orient, decide, plan) and implementation (plan, execute, synthesize, reflect) cycles to support alignment between business intent, digital products and services, governance and operating models. It demonstrates the skills to make balanced, sustainable, and responsible strategic decisions.