SKILLS ACQUIRED
- Adaptability
- Business Change Management
- Business Relationship Management
- Collaboration And Teamwork
- Communication
- Customer Relationship Management
- Customer Service Management
- Digital Design (including UX and UI)
- Education and Training Provision
- Innovation
- Knowledge Management
- Leadership Development
- Negotiation
- Onboarding and Offboarding of Customers and Users
- Planning And Organisation
- Problem Management
- Product Development
- Product Management
- Requirements / Needs Identification
- Service Delivery and Management
- Service Level Management
- Stakeholder Management
- Supplier Management
- Sustainable Management
- Systems Development and Management
- Systems Engineering
- UX Design
- Experience and Support
DESCRIPTION
ITIL 4 ® Specialist Drive Stakeholder Value holders are professionals who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships. They are capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.
PREREQUISITES
The individual has passed the ITIL 4 ® SPECIALIST Drive Stakeholder Value exam.
