SKILLS ACQUIRED
- ITIL Transformation Model application
- Initiation pattern application
- Governance pattern application
- Execution pattern application
- Transformation tools and techniques
- Progress and outcome evaluation
- Understanding of the ITIL AI Capability Model
- AI and automation impact
- Transformation measurement
- Change enablement
DESCRIPTION
The ITIL® Transformation (Version 5) digital badge confirms that the holder can provide practical, scalable guidance for embedding, sustaining and optimizing change across products and services. It validates understanding of transformation complexity and organizational context, application of the ITIL Transformation Model and use of patterns, tools and governance to enable sustainable change. The skills reflected demonstrate the ability to align people, processes, and technology, ensuring transformations deliver measurable value and build enterprise resilience.