SKILLS ACQUIRED
- Understanding of the ITIL Product and Service Lifecycle
- Automation, quality assurance and configuration control
- Release, deployment and change execution
- Monitoring, event and operational visibility
- Incident, problem and service restoration
- Experience, stakeholder and service relationship management
- Continual Improvement
- Strategy, portfolio and organizational direction
- Leadership, risk and responsible innovation
- ITIL Transformation Model and pattern application
- Transformation evaluation and change enablement
- Operational governance, assurance and performance management
- Strategic-to-operational alignment
DESCRIPTION
By combining achievements of the ITIL® Practice Manager, ITIL® Managing Professional, and ITIL® Strategic Leader designations, the ITIL® Master demonstrates the individual’s ability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at both the strategic, tactical and operational levels. They can demonstrate their understanding of the business requirements, how to plan and navigate the journey to success, and the practical methods and tools to achieve that.
