SKILLS ACQUIRED
- Adaptability
- Business Analysis
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Systems Thinking
DESCRIPTION
The ITIL Practitioner: Service Configuration Management certification shows that the individual understands the key concepts, principles, challenges and value of the Change Enablement Practice. The individual can demonstrate at both strategic and operational levels on how to ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed.
PREREQUISITES
The individual has passed the ITIL® 4 Practitioner: Service Configuration Management
