SKILLS ACQUIRED
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Adapting Agile thinking and values into service management
- Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
- Scrum roles, artifacts, and events as it applies to processes
- The two aspects of Agile Service Management:
- Agile Process Improvement and Agile Process Engineering
DESCRIPTION
Successful candidates demonstrate their knowledge and comprehension of adapting agile thinking and values into service management, the Agile Manifesto’s core values and principles, Agile concepts and practices including DevOps, ITIL, SRE, Lean and Scrum, along with agile process improvement and engineering.
PREREQUISITES
There are no formal prerequisites for a candidate to sit the Certified Agile Service Manager exam, however training with an accredited training organisation is strongly advised. The exam duration is 1 hour, and the candidate needs to achieve a 65% score to be awarded the Certified Agile Service Manager certification.
