SKILLS ACQUIRED
- Strategic direction and alignment
- Transformation leadership and change enablement
- Governance and decision making
- Navigating complexity and uncertainty
- Innovation and continual improvement
- Strategic communication and stakeholder alignment
- Risk, resilience, and sustainability
- AI governance and automation impact
- Measuring outcomes
- Complexity thinking
DESCRIPTION
The ITIL® Strategic Leader digital badge demonstrates an understanding of how IT influences and directs business strategy. It validates the ability to apply ITIL beyond IT operations to ensure that digital products and services deliver measurable value, and that there is strategic alignment between technology and business. The individual can navigate digital, organizational, and AI driven change, and lead and sustain a culture of continual transformation.