SKILLS ACQUIRED
- Account Management
- Adaptability
- Business Analysis
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Knowledge of Service Levels and User Experience
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Configuration
- Service Delivery and Management
- Service Desk
- Service Request Management
- Software Development and Testing
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
DESCRIPTION
The ITIL Practitioner: Monitoring and Event Management certification shows that the individual understands the key concepts, principles, challenges, and value of the Monitoring and Event Management Practice. The individual can demonstrate at both strategic and operational levels how to systematically observe services and service components, and record, report, and respond to selected changes of state identified as events. They know how to measure, assess, and develop monitoring.
PREREQUISITES
The individual has passed the ITIL® 4 Practitioner: Monitoring and Event Management
