SKILLS ACQUIRED
- Adaptability
- Business Analysis
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Catalogue Knowledge
- Service Delivery and Management
- Service Desk
- Service Request Management
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
DESCRIPTION
The ITIL Practitioner: Service Request Management certification shows that the individual understands the key concepts, principles, challenges and value of the Service Request Management Practice. The individual can demonstrate at both strategic and operational levels on how to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. They know how to measure, assess, and develop the service request management.
PREREQUISITES
The individual has passed the ITIL® 4 Practitioner: Service Request Management exam.
