SKILLS ACQUIRED
- Govern AI-enabled products, services, and experiences using the ITIL AI Governance Model and the ITIL AI Governance Improvement Model end-to-end
- Assess AI governance readiness, maturity, opportunities, risks, and organizational context
- Analyse governance patterns, gaps, and governance effectiveness
- Determine governance requirements based on AI capability, opportunities, autonomy, risk, compliance, and sustainability factors
- Design proportionate governance controls, decision boundaries, oversight, and escalation mechanisms
- Implement AI governance adjustments through policies, workflows, roles, tooling, and operating practices
- Monitor governance performance using metrics, observability signals, audit evidence, and feedback
- Improve AI governance through assurance, continual improvement, and stewardship practices
DESCRIPTION
The ITIL AI Governance (Version 5) digital badge validates practical skills in applying ITIL guidance to responsible AI governance at scale. Holders of the badge can assess AI use cases, profile AI capabilities, opportunities and risks, determine governance requirements, design proportionate controls, define oversight and escalation, address shadow AI and third-party risks, monitor governance effectiveness, and continually improve AI governance as technology, regulation, suppliers, and stakeholder expectations evolve.
