SKILLS ACQUIRED
- Adaptability
- Business Analysis
- Business Case Development
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Emotional Awareness
- Financial Management
- Innovation
- Measurement And Reporting
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Solving
- Project and Programme Management
- Risk Assessment and Management
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Supplier Management
- Workforce and Talent Management
DESCRIPTION
The ITIL Specialist: Business Relationship Management certification demonstrates that that the individual understands the key concepts, principles, challenges and value of BRM and use these to establish and nurture the relationships between service providers and consumer organizations, and their stakeholders. They can develop and apply service relationship models to build competitive advantage for the organisation, and ensure stakeholders understand the strategic and operational requirements.
