SKILLS ACQUIRED
- Adaptability
- Availability Management
- Business Change Management
- Business Relationship Management
- Capacity Management
- Communication
- IT Systems Governance
- Incident Management
- Information Security Management
- Problem Management
- Release And Deployment
- Risk Management
- Service Delivery Management
- Service Desk
- Stakeholder Management
- UX Design
- Experience and Support
DESCRIPTION
ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.
PREREQUISITES
The individual has passed the ITIL 4 ® Foundation exam.
