SKILLS ACQUIRED
- Define Practice Scope
- Apply Success Factors
- Interpret Workflow Diagrams
- Integrate Management Systems
- Improve Value Streams
- Identify Competencies
- Automate Activities
- Involve Third-Party Resources
- Assess Practice Capabilities
- Apply ITIL Principles
DESCRIPTION
The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s understanding of the techniques to unleash the content of the updated ITIL 4 Practice Guides and drive measurable organizational value. This incorporates proven approaches to aligning, implementing, integrating, and evolving beneficial service management practices and activities. All the knowledge and skills gained are based on the most current thought leadership, research, and findings from internationally recognized practitioners, consultants, and ITIL architects.