SKILLS ACQUIRED
- Adaptability
- Business Analysis
- Business Change Management
- Business and Technology Knowledge
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Systems Thinking
- Workforce and Talent Management
DESCRIPTION
The ITIL Practitioner: Continual Improvement certification shows that that the individual understands the key concepts, principles, challenges and value of the Continual Improvement Practice. The individual can demonstrate at both strategic and operational levels how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.
PREREQUISITES
The individual has passed the ITIL® 4 Practitioner: Continual Improvement
