SKILLS ACQUIRED
- Operational planning and control
- Change Enablement
- Release and Deployment Management
- Service assurance and governance
- Stakeholder and supplier collaboration
- Service level and performance management
- Incident, Problem and Request Management
- Monitoring and Event Management
- Continual Improvement
- Knowledge of the ITIL Capability Model
- Strategic-to-operational alignment
DESCRIPTION
The ITIL® Practice Manager digital badge demonstrates the individual has the practical and technical knowledge to implement and operate successful digital products and services, and to work effectively within teams and across workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.
