SKILLS ACQUIRED
- ITSM implementation
- Organisational Change Managemen
- Planning And Organisation
- Business Improvement
- Communication
- Creation and Implementation of Target Operating Models
- Innovation
- Problem Solving
- Stakeholder Management
- ITIL Maturity Model, Maturity Assessment
- Continual improvement
- Measurement and Reporting
- ATV Programme
- Software Assessment
DESCRIPTION
ITIL 4 ® How to Implement proves that the individual possesses knowledge of how to scope, plan, manage, and evaluate an ITSM implementation and how to work with customers during the implementation.
