SKILLS ACQUIRED
- AI governance fundamentals
- AI risk identification
- Ethical and responsible AI principles
- Data governance for AI
- Transparency and explainability
- Regulatory and compliance alignment
- Governance pattern assessment
- AI oversight design and adaptation
- ITIL integration for AI governance
DESCRIPTION
The ITIL AI Governance Unlocked digital badge confirms that the holder has developed a strong understanding of how to design, assess, and apply effective governance practices for AI-enabled systems. It covers the core principles of AI governance, including risk management, ethical safeguards, data governance, transparency, and regulatory alignment, as well as how to integrate AI oversight within existing IT service management (ITSM) structures. The knowledge and skills are based on insights from ITIL guidance, AI governance frameworks, and leading industry practitioners.
