SKILLS ACQUIRED
- Incident resolution
- Change enablement
- Problem analysis
- Continual improvement
- Understanding of the ITIL Guiding Principles
- Understanding of the ITIL Four Dimensions
- Value stream identification and mapping awareness
- Understanding of modern ways of working
- Understanding of the ITIL Product and Service Lifecycle
- Understanding of fundamental ITIL concepts and terminology
DESCRIPTION
The ITIL Foundation (Version 5) digital badge confirms that the holder understands the key concepts and structures of digital product and service management, including the ITIL Value System, ITIL Guiding Principles, and ITIL Product and Service Lifecycle. It validates knowledge of how value is co-created through effective product and service management and how the ITIL Four Dimensions work holistically. Learners demonstrate the ability to apply ITIL guidance to identify value streams, use continual improvement, and support effective management of products and services.
