SKILLS ACQUIRED
- Operational service management and resilience
- Release, deployment, and configuration control
- Monitoring, observability, and operational insight
- Incident, problem, and service restoration
- Service level and performance management
- User centric experience design and service journey mapping
- Stakeholder, supplier, and partner collaboration
- Change enablement
- Continual improvement
- AI and automation
DESCRIPTION
The ITIL® Managing Professional digital badge confirms the ability to co-create, operate, and evolve digital products and services, and to design experiences that feel as good as they function. It validates the application of ITIL guidance to coordinate and sustain effective service delivery, embed user centric thinking and ensure that products deliver meaningful value. The individual can sustain resilient operations, enable effective change, and continually improve digital products and services to achieve consistent outcomes in evolving environments.