SKILLS ACQUIRED
- AI-based workflow automation
- Cost optimization across ITIL 4 practices
- AI-supported incident management
- AI-supported problem management
- AI-supported change enablement
- AI architecture for IT operations
- Ensemble AI model orchestration
- AI-powered decision support
DESCRIPTION
The Mastering ITSM AI Solutions digital badge is proof that the holder has gained a substantial understanding of how AI is applied in IT service management (ITSM) to drive efficiency, automation, and innovation. It also validates the ability to assess real-world case studies from leading organizations, evaluate AI architecture strategies for IT operations, and apply effective approaches to workflow automation and cost optimization.
